It didn't take long to get a response from XYZ Printing (the manufacturers of the Davinci 3D 1.0 printer). I sent an email to the address on the warranty card and within 6 hours had a response. The first response had me check the connectors to make sure they weren't disconnected. They sent a picture to show me what to check. Mine were in place. I even took some voltage measurements at each connector. 0.018 Vdc at the top and 2.22 Vdc at the bottom.
The next email came the following morning asking me to send them the sales invoice, which I got from Amazon, and also my contact info and shipping address. I suspected I was going to get a replacement extruder but no mention of that yet since they apparently needed to verify I bought it new. I sent the info and then waited another few hours. The next email included their shipping address and asked me to send them the Extruder Nozzle. I was a little confused because to me that sounded like just the brass nozzle so I asked for a picture of what they wanted sent and they sent a picture showing the whole extruder unit. And so the fun began.
There is a video on the XYZ Printer site that shows how to remove a piece of stuck plastic, which I have already done before but this one had the full line still in place. I tried pulling out the plastic from the top but it wouldn't release because the nozzle was cold. So I pulled the release clip to release the whole extruder and had to fight against the plastic line to get the unit out far enough so I could cut the plastic line. In the process I slightly bent the bracket above the extruder. It was easily put back in place. I cut the line just above the black guide and then the unit came out with a little wiggling. I had then had to cut one tie strap on the heater cable and then disconnect the heater element connector. From there the extruder was out ready to be shipped.
Now it would have been nice to have the new extruder first so I could just put the new one in while I still knew what needed to be connected. It also would have eliminated half the delay in shipping out and back. I'll also have to remember the steps when the new one comes. I learned a little bit more about the printer in the process though.
On the circuit board is a infrared detector pair (one led and one sensor). This is used to monitor the amount of plastic being used. I'll cover that in more detail in a future post. For now, I'm off to ship the extruder so I can hopefully get my Davinci 3D up and running again real soon.
In the future I also hope they offer parts for sale because after 180 days my warranty is up. It looks like the heater element is just held in place by a set screw. Assuming that is the root of the failure, I could have replaced that for a lot less money. So far though, XYZ has been responsive and helpful. I appreciate the support I'm getting.
On the circuit board is a infrared detector pair (one led and one sensor). This is used to monitor the amount of plastic being used. I'll cover that in more detail in a future post. For now, I'm off to ship the extruder so I can hopefully get my Davinci 3D up and running again real soon.
In the future I also hope they offer parts for sale because after 180 days my warranty is up. It looks like the heater element is just held in place by a set screw. Assuming that is the root of the failure, I could have replaced that for a lot less money. So far though, XYZ has been responsive and helpful. I appreciate the support I'm getting.
RSS Feed