Electronic Products
Find us here:
  • Books
    • Embedded C Books >
      • cbookfiles
      • cbook2files
      • cbook3files
    • BASIC Books >
      • Programming PICs in BASIC_vol1
      • PICBasic Book Support
      • Basic Atom Book Support
    • Other Books >
      • Arduino Book
      • chipkitbookfiles
  • Chuck's Blog
    • Blog Posts Archive
    • Disclaimer
  • YouTube Channel
  • About Chuck
    • About Chuck
    • Stock Car Racing
  • 3D Printing
    • Fabrikator Mini
  • Getting Started with PICs
    • BASIC Programming
    • C Programming >
      • C Compilers
  • Build Your Own PICKit 2
    • PICkit 2 Starter Kit
  • CHIPINO
    • Shields
  • CHIPAXE Breadboard Modules
  • Understanding Hex Files
  • chipKIT
  • Newsletter Archive
  • Contact
  • Retired Designs
    • BasicBoard
    • Ultimate OEM
    • Maximite BasicBox
    • Maximino
  • Downloads
  • Kickstarter Projects
    • Demo-Shield
  • Great Cow Basic Site
  • Buy Hardware
  • Links I Recommend

Replacement Bearing Holder Arrived

8/25/2014

1 Comment

 
The replacement bearing holder for my Davinci 3D printer arrived today. THE replacement, not set of replacements, THE replacement. I received ONE plastic replacement because I showed them a picture of ONE broken bracket. The cost of sending the bracket under warranty through Fedex Ground would not have cost much more to send me a pair or a full set of four. I guess I made the mistake of assuming they would send me a set not just one. 

I hope I don't find another broken one or even break one when I take it apart. The problem here was I can't easily get to the left side bracket to see if it was cracked. I tried to get my camera in there to take a picture but even that was tough. So I won't know until I take it apart. And if its broke, I'll be waiting another week for a replacement. There are numerous posts about these breaking on various forums so I know this isn't a rare issue. And many people reported getting full sets of brackets.
Picture
Honestly, to go through all the work of packing and shipping a replacement sub $0.50 piece of plastic, would it have hurt to send at least two?

I do appreciate the follow-up support for the Davinci warranty. They have replaced everything I showed as failed so far including my extruder which I posted about prior. From now on though, I suggest you make sure you spell out everything that is wrong before making a request for replacement. I know I will.
There are 3D print files of an improved bracket on Thingiverse so I may print a few of those out before I tear it apart so I have enough parts to put it back together.

XYZprinting, if you are listening, thanks for the replacement but in the future at least send a pair or a full set of four.
1 Comment
Pat
12/11/2014 05:54:37 am

I had the same thing happen to me!! Come on you cant add a full set of cheap plastic holders? especially when you're likely to break them upon repair. Now I have to wait another week to receive the other bearing holder.

Reply



Leave a Reply.


    Categories

    All
    3D Printer
    Chipaxe
    Chipino
    Chipkit
    CNC
    Copper Connection
    Dot Matrix
    Elproductsnews
    Expresspcb
    Graphic Lcd
    Great Cow Basic
    Kickstarter
    Lcd Shield
    Makefaire
    Makercase
    Maximite
    Microchip Pic
    Pickit 2
    Pickit 3
    Videos

    Visit previous blog posts in the archives below.

    Archives

    February 2018
    October 2017
    September 2017
    July 2017
    November 2016
    August 2016
    July 2016
    May 2016
    March 2016
    January 2016
    November 2015
    September 2015
    August 2015
    July 2015
    June 2015
    April 2015
    March 2015
    February 2015
    January 2015
    December 2014
    November 2014
    October 2014
    September 2014
    August 2014
    July 2014
    June 2014
    May 2014
    April 2014
    March 2014
    February 2014
    January 2014
    December 2013
    November 2013
    October 2013
    September 2013
    August 2013
    July 2013
    June 2013
    May 2013
    April 2013
    March 2013
    October 2012
    October 2011

    RSS Feed



    About Chuck

    Chuck has been programming with PIC Microcontrollers since there were only five devices. Now there are over 700 and growing. He also has a lot of fun 3D printing designs using his Davinci 3D printer and TinkerCad software. In this series of blog posts and occasional videos on his YouTube Channel he tries to help you get started with electronics and 3D printing.

    Disclaimer

Powered by Create your own unique website with customizable templates.